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Account
Management

Dedicated Support for Your Amazon Account 
Let us handle the complexities of managing your Amazon account so you can focus on growth.

Amazon Account Management

Keeping Your Amazon Account

Safe and Profitable.

Customer Service

Providing top-tier customer service is crucial for maintaining high seller ratings and customer trust on Amazon. Outsourcing customer support ensures that inquiries, returns, and complaints are handled efficiently and professionally.

With 24/7 availability and multilingual support, outsourcing enhances response times and increases customer satisfaction. Well-managed communication helps improve seller feedback and reduce negative reviews.

We offer fully managed customer service solutions tailored to Amazon’s expectations. From handling refund requests to resolving disputes, our team ensures smooth communication between you and your customers.

Amazon Customer Service
Amazon Account Health

Account Health Monitoring

Amazon’s strict policies require sellers to maintain account health metrics such as order defect rate, late shipment rate, and policy compliance. Continuous monitoring is essential to avoid suspensions or restrictions.

Proactively tracking account health helps prevent potential issues before they escalate. It ensures smooth operations and protects your selling privileges on Amazon.


Our team actively monitors your account performance, identifies risks, and takes corrective actions to ensure compliance with Amazon’s policies. We provide regular reports and real-time alerts to safeguard your business.

Brand Protection and IP Management

Protecting your brand on Amazon is critical to maintaining its integrity and profitability. Unauthorized sellers, counterfeit products, and trademark infringements can damage your reputation and lead to revenue loss.

Registering with Amazon Brand Registry, enforcing intellectual property rights, and monitoring third-party listings help maintain brand control. Effective brand protection minimizes unauthorized resellers and safeguards product authenticity.

We assist in securing your brand’s presence on Amazon through IP enforcement, counterfeit removal, and proactive brand monitoring. Our team helps you leverage Amazon’s brand protection tools to keep your listings safe.

Amazon Brand Protection
Amazon Feedback

Feedback and Review Management

Positive customer feedback and product reviews are essential for increasing conversions and maintaining a strong seller reputation. Managing reviews effectively helps build trust and improve ranking.

Addressing negative feedback, encouraging authentic customer reviews, and reporting fraudulent ratings contribute to higher visibility and credibility. Automated follow-ups and review requests can further boost ratings.


We implement strategic review management techniques, ensuring a balanced and organic review flow. Our team handles feedback removal requests, buyer communication, and reputation management to enhance your brand's credibility.

Marketplace Compliance Support

Amazon’s policies and guidelines constantly evolve, making it challenging for sellers to stay compliant. Failing to adhere to marketplace rules can result in listing removals, account suspensions, or financial penalties.

Understanding and following Amazon's compliance standards ensures long-term success. Proactively managing policies and adapting to rule changes helps sellers maintain seamless operations.


We provide expert compliance support, ensuring that your listings, ads, and account settings meet Amazon’s latest policies. Our team keeps you informed about regulatory updates and helps mitigate risks before they affect your business.

Amazon Suspend
Amazon Suspend Appeal

Suspension Appeal & Reinstatement

Amazon account suspensions can occur due to policy violations, complaints, or unexpected errors. A suspended account means lost revenue and operational downtime, making quick and effective action critical.

A well-structured appeal with supporting documentation is essential for reinstating your account. Understanding Amazon’s suspension reasons and crafting a strong response increases the chances of success.


We specialize in crafting customized suspension appeals and guiding sellers through the reinstatement process. From identifying the root cause to drafting professional Plan of Action (POA) letters, we ensure the fastest possible resolution.

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info@merkaglobal.com

12518 Venice Blvd, Los Angeles CA 90666 US

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